Introduction: The Heart of Every Successful Taxi Firm
Behind every thriving taxi company — whether it’s a small local fleet or a large city operation — lies one critical system: the dispatch software.
It’s the control room of your business. It handles calls, manages bookings, tracks drivers, allocates jobs, and ensures passengers get from A to B smoothly.
But with dozens of dispatch systems on the market — from iCabbi and Autocab to Cab9, TaxiCaller, Cordic, CabTreasure, Datamaster, InfoCabs, and Sherlock — how do you choose the one that’s best for your business?
At Taxi Guys Limited, we work daily with all these systems while managing outsourced dispatch operations for taxi firms across the UK, Canada, Australia, and the USA. In this guide, we’ll help you understand what matters most in a dispatch platform — and how the right software, combined with the right team, can completely transform your business.
1. What Is Taxi Dispatch Software and Why Does It Matter?
1.1 The Backbone of Your Operations
Dispatch software is the engine that powers your bookings, connecting passengers to drivers through a digital control hub. It manages:
- Phone and app bookings
- Driver availability
- GPS tracking and routing
- Payment processing
- Reporting and analytics
In short, it determines how efficient your company is, how happy your drivers are, and how satisfied your customers feel.
1.2 A Good System vs. a Great System
A basic dispatch tool can take calls and allocate drivers — but a great dispatch platform integrates automation, customer apps, and analytics. It saves you money, reduces missed calls, and delivers smoother operations with fewer errors.
Choosing the right system is one of the most important business decisions you’ll make.
2. Key Features to Look for in Dispatch Software
2.1 Real-Time GPS Tracking
Drivers and customers both expect real-time visibility. The best dispatch systems include GPS tracking that lets you:
- Monitor driver locations
- Assign jobs based on proximity
- Provide accurate ETAs to passengers
2.2 Multi-Channel Booking
Modern systems allow customers to book via phone, website, or mobile app. Integration across channels ensures all bookings feed into one system, reducing confusion and duplication.
2.3 Intelligent Job Allocation
AI-driven job allocation improves efficiency by automatically assigning the nearest or most suitable driver, reducing idle time and fuel costs.
2.4 Automated Notifications
Instant SMS or app notifications reassure customers their taxi is on the way and reduce inbound “where’s my car?” calls.
2.5 Reporting & Analytics
Advanced reporting gives you insights into:
- Booking trends
- Peak demand hours
- Driver performance
- Customer satisfaction
2.6 Cloud-Based Operation
Cloud-based dispatch software means your system is always up to date, accessible from anywhere, and secure.
2.7 Integration with Outsourced Teams
The best systems integrate easily with external partners like Taxi Guys Limited, allowing for seamless 24/7 call handling and dispatch support without compromising control or data security.
3. Comparing the Top Taxi Dispatch Systems (2025 Edition)
At Taxi Guys, we’ve worked with almost every major dispatch system on the market. Here’s a detailed, unbiased breakdown of each.
3.1 iCabbi
Overview:
One of the UK’s most popular dispatch systems, iCabbi offers excellent automation, scalability, and a powerful driver app.
Best For:
Medium to large fleets looking for intelligent automation and scalability.
Key Strengths:
- Cloud-based, no server maintenance
- Advanced reporting dashboards
- Integrates easily with Taxi Guys outsourcing team
- Flexible pricing model
- Passenger app included
Potential Limitations:
- Premium pricing tier may be high for smaller firms
- Some advanced features require setup support
Why Taxi Guys Clients Love It:
We manage iCabbi for several clients; its analytics and 24/7 visibility make it perfect for outsourcing partnerships.
3.2 Autocab
Overview:
An established system trusted by thousands of UK firms, Autocab combines flexibility with reliability and integrates with the Passenger app (used widely across the UK).
Best For:
Established taxi firms seeking a robust, feature-rich platform with app integration.
Key Strengths:
- Solid call-handling interface
- Easy integration for outsourced dispatch
- Extensive mapping and routing accuracy
- Reliable mobile apps for both passengers and drivers
Potential Limitations:
- Requires regular software updates
- Interface may feel dated compared to newer competitors
Taxi Guys Verdict:
Autocab is one of the most stable systems we work with — ideal for firms focused on reliability and nationwide coverage.
3.3 Cab9
Overview:
A modern, AI-powered dispatch software popular among forward-thinking taxi companies.
Best For:
Tech-savvy companies wanting automation and sleek design.
Key Strengths:
- Real-time tracking and data analytics
- Built-in invoicing and corporate account tools
- Excellent customer support
- Fully cloud-based
Potential Limitations:
- Higher learning curve for new users
- Requires reliable internet connection for best performance
Taxi Guys Verdict:
Cab9’s automation tools make it ideal for growth-oriented firms. It integrates smoothly with outsourced operations, enhancing speed and consistency.
3.4 TaxiCaller
Overview:
A global cloud-based solution with broad international adoption. Simple, flexible, and affordable for smaller firms.
Best For:
Small to medium fleets or new businesses needing quick setup and lower costs.
Key Strengths:
- Affordable and easy to use
- Includes web-booking widget for your website
- Compatible with mobile and desktop devices
- API integrations available
Potential Limitations:
- Basic reporting
- Fewer local support options in the UK
Taxi Guys Verdict:
Perfect for startups or expanding regional operators needing an easy entry into automated dispatching.
3.5 Cordic
Overview:
A veteran in the dispatch market, Cordic offers enterprise-grade solutions known for their reliability and scalability.
Best For:
Large fleets or multi-location operators.
Key Strengths:
- Industry-leading reliability
- Advanced reporting
- Multi-zone fleet management
- Works well with call centre outsourcing
Potential Limitations:
- Complex setup for smaller businesses
- Higher cost tiers
Taxi Guys Verdict:
Ideal for high-volume, multi-city taxi firms. Taxi Guys teams handle Cordic dispatching daily for UK clients managing large fleets.
3.6 CabTreasure
Overview:
A UK-based platform offering a comprehensive package — dispatch, booking, invoicing, and accounting all in one.
Best For:
Taxi firms wanting a one-stop system with financial tools built in.
Key Strengths:
- Excellent back-office management
- Built-in accounting and invoicing
- Reliable 24/7 customer support
- Supports multiple user types
Potential Limitations:
- Interface can feel outdated
- Limited app customisation
Taxi Guys Verdict:
A practical choice for smaller to mid-size UK firms looking for simplicity and affordability.
3.7 InfoCabs
Overview:
Designed specifically for UK firms, InfoCabs focuses on affordability and smooth integration with traditional operations.
Best For:
Local operators transitioning from manual to digital systems.
Key Strengths:
- Easy-to-use interface
- Excellent local UK support
- Simple to integrate with Taxi Guys dispatch services
Potential Limitations:
- Limited automation features
- Basic reporting suite
Taxi Guys Verdict:
A great entry-level option that scales well with outsourcing partnerships.
3.8 Datamaster
Overview:
Known for its flexibility and robustness, Datamaster provides reliable call handling and job allocation solutions tailored to UK taxi firms.
Best For:
Mid-size companies focused on phone bookings.
Key Strengths:
- Excellent voice and call management
- Compatible with multiple communication tools
- Solid dispatch reliability
Potential Limitations:
- Interface slightly dated
- Not as automation-heavy as iCabbi or Cab9
Taxi Guys Verdict:
Strong performer for firms prioritising call handling efficiency — perfect match for outsourced telephonist integration.
3.9 Sherlock
Overview:
An emerging UK platform with intuitive design and advanced fleet management tools.
Best For:
Modern taxi operators focusing on user-friendly automation.
Key Strengths:
- Easy driver tracking
- Mobile-first design
- Competitive pricing
- Smooth data reporting
Potential Limitations:
- Smaller ecosystem of integrations compared to iCabbi or Autocab
Taxi Guys Verdict:
An excellent modern alternative for growing fleets, integrates perfectly with Taxi Guys’ 24/7 operations.
4. How to Decide Which System Fits Your Taxi Firm
Choosing dispatch software depends on your business model, fleet size, and growth goals.
| Business Type | Recommended Systems | Why |
|---|---|---|
| Small local taxi firm | InfoCabs, TaxiCaller | Simple, cost-effective, fast setup |
| Medium regional operator | iCabbi, CabTreasure, Autocab | Scalable, feature-rich, strong UK support |
| Large fleet/multi-city operator | Cordic, Cab9, Datamaster | High volume capacity, analytics, 24/7 support |
| Airport transfer/specialist services | iCabbi, Autocab | Automation and accurate ETAs |
| Outsourced dispatch operations | iCabbi, Cordic, Cab9 | Seamless integration with Taxi Guys systems |
5. The Taxi Guys Advantage: Integration That Works
No matter which software you use, Taxi Guys Limited ensures seamless integration and round-the-clock dispatching.
5.1 Fully Trained Dispatchers on Every System
Our professional dispatchers are trained across all major platforms, ensuring zero disruption when we take over your operations.
5.2 24/7 Coverage
We keep your lines open every hour of the day — even when your in-house team clocks out. Every call is answered, every booking processed, every driver updated.
5.3 Real-Time Analytics and Reporting
We provide detailed reports on:
- Call volume and missed call rates
- Bookings handled
- Driver allocation efficiency
- Customer response times
5.4 Data Security and GDPR Compliance
We adhere to strict data protection protocols, ensuring your customer and driver data remains safe at all times.
6. Common Mistakes Taxi Firms Make When Choosing Software
- Choosing by price, not performance – Cheaper isn’t always better. A poor system costs more in lost bookings and downtime.
- Ignoring scalability – Pick a platform that grows with your fleet.
- Not training staff – Even the best software fails without trained operators.
- Overlooking integration options – Ensure it supports external partners like Taxi Guys for future outsourcing.
- Failing to monitor analytics – Without tracking, you can’t improve.
7. Future Trends: Where Dispatch Software Is Headed
7.1 AI-Powered Automation
Expect more predictive dispatching, where AI learns booking patterns and pre-positions drivers.
7.2 Voice & Chatbot Integration
Voice assistants and chatbots will start handling basic customer queries, freeing up dispatchers for complex tasks.
7.3 Cloud Expansion
All major platforms are moving to the cloud for faster updates, scalability, and reduced downtime.
7.4 Seamless Outsourcing Integration
Firms will increasingly collaborate with outsourcing specialists like Taxi Guys for 24/7 reliability — ensuring zero missed calls and consistent customer satisfaction.
8. Case Study: Optimising Dispatch Operations with iCabbi
A London-based taxi company using iCabbi approached Taxi Guys to handle their overnight and weekend dispatching.
Challenges:
- 20% of calls missed between 11 p.m.–7 a.m.
- Drivers idle during low-volume hours
- Customer complaints about slow response
Our Solution:
Taxi Guys integrated directly into their iCabbi system and provided 24/7 call handling.
Results in 3 Months:
- Missed calls reduced to 0%
- Monthly revenue up by 30%
- Customer satisfaction rating increased by 60%
- Drivers reported higher earnings and smoother coordination
9. Why Taxi Guys Limited Is the Partner You Need
We don’t just know the software — we live it every day. Taxi Guys has dedicated teams specialised in:
- iCabbi dispatching
- Autocab operations
- Cab9 automation
- Cordic fleet management
- TaxiCaller and InfoCabs call handling
Our clients across London, Manchester, Birmingham, Glasgow, and abroad trust us because we make their operations smoother, cheaper, and more reliable.
10. The Bottom Line: Choose Smart, Operate Smarter
Your dispatch software defines your customer experience. The wrong choice can cause inefficiency, missed calls, and unhappy drivers. The right system — paired with the right outsourcing partner — gives you:
- Faster bookings
- Higher driver productivity
- Better customer reviews
- Lower operational costs
- 24/7 reliability
With Taxi Guys Limited, you get both — world-class dispatch outsourcing and expert system integration.
Call to Action: Let’s Optimise Your Dispatch Together
🚖 Need help choosing or managing your dispatch system?
Let the experts at Taxi Guys Limited help you select, integrate, and operate your ideal platform.
✅ Compatible with iCabbi, Autocab, Cab9, Cordic, TaxiCaller, InfoCabs, CabTreasure, Datamaster, and Sherlock.
✅ 24/7 outsourcing support for smooth, scalable operations.
✅ Guaranteed zero missed calls.
📞 Contact us today for a free consultation.
Let’s build your stronger, smarter taxi operation together.
👉 Visit www.taxiguys.co.uk to get started.