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iCabbi Dispatch Outsourcing for UK Taxi Firms

Professional iCabbi Call Handling and Dispatch Support

Owning iCabbi Is Only the First Step

iCabbi has become one of the most widely adopted dispatch platforms among UK taxi and private hire operators. It provides real-time booking management, driver tracking, passenger apps and automated communications — giving taxi firms the technology required to compete in a fast-moving market.

However, many iCabbi users discover an uncomfortable truth.

Powerful software does not generate revenue if calls go unanswered or dispatch desks become overloaded.

iCabbi processes bookings brilliantly once they enter the system. The real challenge is ensuring that every customer enquiry reaches that system quickly, accurately and consistently — day and night.

This is where iCabbi dispatch outsourcing delivers transformational results.

Taxi Guys Limited provides professional iCabbi call handling and dispatch support for UK taxi firms. We operate directly inside your existing iCabbi environment, answering calls in your business name, entering bookings in real time and coordinating drivers exactly as your in-house team would — but with greater consistency, broader coverage and lower operational risk.

Why iCabbi Users Still Lose Bookings

Software Cannot Answer Phones

iCabbi automates booking flow once data is entered. But it does not:

  • Answer telephone calls
  • Handle booking enquiries
  • Reassure hesitant customers
  • Manage complex journey requests

Yet a significant percentage of taxi bookings still arrive by phone, particularly from:

  • Corporate accounts
  • Hotels and concierge desks
  • Elderly passengers
  • Medical transport clients
  • Airport transfer customers

If these calls go unanswered or wait too long in a queue, the booking is lost before iCabbi ever sees it.

The Missed Call Revenue Gap

Even among well-run iCabbi firms, missed calls remain common during:

  • Friday and Saturday peak hours
  • Night shifts
  • Staff sickness or holidays
  • Sudden demand surges

A simple example:

  • 10 missed calls per day
  • Average fare £28
  • £280 lost daily
  • £8,400 lost monthly
  • Over £100,000 lost annually

Your iCabbi system is capable of handling these bookings. The missing link is consistent professional call handling.

What iCabbi Dispatch Outsourcing Means

With Taxi Guys Limited, your iCabbi system remains exactly as it is today. We simply operate it on your behalf during agreed hours or full-time.

We:

  • Answer calls in your company name
  • Follow your booking scripts and tone
  • Enter bookings directly into iCabbi
  • Allocate drivers through your existing workflow
  • Monitor live jobs
  • Handle amendments and cancellations
  • Provide customer updates when needed

To your customers, it feels like a highly staffed in-house dispatch office.
To you, it is a stable, scalable and cost-effective operation.

Seamless Integration With Your iCabbi System

No software migration.
No new platforms.
No disruption.

Our dispatch professionals log securely into your:

  • iCabbi dispatcher console
  • Driver allocation screens
  • Booking management tools
  • Live tracking dashboards

This enables:

  • Real-time booking creation
  • Immediate driver assignment
  • Automated passenger notifications
  • Full management visibility

Your data stays in your system.
Your brand remains in full control.

How Our iCabbi Dispatch Support Works

Call Answering

  • Calls answered within seconds
  • Your company name used
  • Polite, professional interaction
  • Clear confirmation of booking details

Booking Entry

  • Accurate pickup and destination capture
  • Pre-booked journey scheduling
  • Special instructions recorded
  • Immediate customer confirmation

Driver Allocation

  • Intelligent allocation through iCabbi
  • Real-time communication with drivers
  • Monitoring of journey progress

Customer Care

  • Handling booking changes
  • Managing cancellations
  • Providing updates during delays

The entire process operates seamlessly inside your iCabbi environment.

24/7 Coverage for iCabbi Firms

Many iCabbi users still close or reduce call handling overnight. This leaves valuable bookings uncollected.

Our service provides:

  • Night dispatch cover
  • Weekend call handling
  • Peak-time overflow protection
  • Full 24/7 availability

Your iCabbi platform becomes a continuous revenue engine rather than an office-hours tool.

Benefits of Outsourcing Your iCabbi Dispatch

Taxi firms using our iCabbi support typically achieve:

  • Zero missed calls
  • Higher booking conversion
  • Faster booking confirmation
  • Improved customer satisfaction
  • Better online reviews
  • Increased driver utilisation
  • Reduced staffing stress
  • Predictable monthly costs

This is not just dispatch support.
It is revenue protection.

A Competitive Advantage Over Other iCabbi Users

Many taxi firms invest in iCabbi but operate it with overstretched in-house teams. By introducing professional dispatch support, you gain:

  • Faster response times
  • More consistent customer service
  • Higher booking capture
  • Stronger reputation

Same software.
Better execution.
Superior results.

Why Taxi Guys Limited?

We specialise exclusively in taxi dispatch operations.
We understand iCabbi workflows, driver management, booking behaviours and UK passenger expectations.

Our service includes:

  • iCabbi-trained dispatch professionals
  • Custom scripts and procedures
  • Secure system access
  • UK time-zone coverage
  • Real-time performance monitoring
  • Scalable support as you grow

We do not replace your identity.
We strengthen your iCabbi operation.

Make Your iCabbi Investment Work Harder

iCabbi gives taxi firms excellent technology. But technology only produces profit when operated consistently, professionally and continuously.

iCabbi dispatch outsourcing transforms:

  • Missed calls into confirmed bookings
  • Idle drivers into productive fleets
  • Limited office hours into continuous revenue
  • Software investment into measurable growth

For UK taxi firms using iCabbi, professional dispatch support is the difference between owning good software and running a high-performance operation.

Same iCabbi system. Stronger dispatch. Greater profit.

FAQ’s

Can you work inside my existing iCabbi system?

Yes. Our operators log directly into your current iCabbi environment and manage bookings in real time.

Will customers know calls are outsourced?

No. Calls are answered in your company name using your scripts and tone. The experience is seamless.

Do you provide 24/7 iCabbi dispatch support?

Yes. We offer full round-the-clock coverage, including nights, weekends and holidays.

Can I start with overflow or night cover only?

Yes. Many iCabbi firms begin with peak-time or out-of-hours coverage before moving to full dispatch support.

Do I retain full control of my system?

Yes. All data remains inside your iCabbi system with full visibility and reporting access.