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Autocab Dispatch Outsourcing for UK Taxi Firms

Professional Autocab Call Handling and Dispatch Support

Autocab Gives You the Tools — Execution Drives the Results

Autocab has long been one of the most trusted dispatch systems in the UK taxi industry. Its booking management, driver allocation and customer communication tools allow taxi firms to run efficient, technology-driven operations.

However, many Autocab users encounter a familiar challenge.

Even the best dispatch software cannot generate revenue if customer calls go unanswered or dispatch desks become overloaded.

Autocab performs exceptionally once a booking is entered into the system. The true operational challenge lies in capturing every enquiry quickly, accurately and consistently — especially during peak periods and out-of-hours trading.

This is where Autocab dispatch outsourcing delivers measurable impact.

Taxi Guys Limited provides professional Autocab call handling and dispatch support for UK taxi firms. We operate directly inside your existing Autocab system, answering calls in your company name, entering bookings in real time and coordinating drivers as a seamless extension of your in-house team.

Why Autocab Users Still Experience Missed Bookings

Dispatch Software Cannot Replace Human Call Handling

Autocab automates workflows once data is in the system. However, it does not:

  • Answer inbound calls
  • Handle customer enquiries
  • Manage complex booking requests
  • Reassure first-time passengers
  • Deal with last-minute changes calmly

Yet a significant portion of taxi bookings still arrive by phone, particularly from:

  • Corporate clients
  • Hotels and venues
  • Elderly passengers
  • Medical transport coordinators
  • Airport transfer customers

If these calls are missed or delayed, the booking never reaches Autocab.

The Revenue Gap Created by Missed Calls

Even efficient Autocab firms lose revenue through unanswered calls during:

  • Friday and Saturday evening peaks
  • Early-morning booking windows
  • Night shifts
  • Staff absence or holiday periods
  • Sudden demand surges

Example:

  • 10 missed calls per day
  • Average fare £30
  • £300 lost daily
  • £9,000 lost monthly
  • Over £108,000 lost annually

Your Autocab system can process these bookings easily.
The missing element is consistent professional call handling.

What Autocab Dispatch Outsourcing Means

With Taxi Guys Limited, your Autocab system remains exactly as it is. We simply operate your dispatch environment on your behalf during agreed hours or full-time.

We:

  • Answer calls in your company name
  • Follow your booking procedures and tone
  • Enter bookings directly into Autocab
  • Allocate drivers through your existing workflow
  • Monitor live journeys
  • Handle amendments and cancellations
  • Provide customer updates when required

To customers, your firm appears exceptionally responsive.
To you, dispatch becomes stable, scalable and cost-efficient.

Seamless Integration With Your Autocab System

No migration.
No replacement software.
No disruption to operations.

Our dispatch professionals log securely into:

  • Autocab dispatcher consoles
  • Booking management screens
  • Driver allocation tools
  • Live tracking dashboards

This provides:

  • Real-time booking entry
  • Immediate driver assignment
  • Automated customer notifications
  • Full management visibility

Your data stays inside your system.
Your brand remains fully in control.

How Our Autocab Dispatch Support Works

Call Answering

  • Calls answered promptly
  • Your company name used
  • Professional, polite communication
  • Clear confirmation of journey details

Booking Entry

  • Accurate pickup and destination capture
  • Pre-booked scheduling
  • Special instructions recorded
  • Immediate customer confirmation

Driver Allocation

  • Intelligent driver selection via Autocab
  • Real-time driver communication
  • Monitoring of trip progress

Customer Care

  • Handling changes and cancellations
  • Providing delay updates
  • Managing enquiries professionally

Everything happens within your Autocab environment.

24/7 Coverage for Autocab Firms

Many Autocab users still restrict overnight or weekend call handling. This leaves valuable booking windows unprotected.

Our service provides:

  • Night dispatch cover
  • Weekend call handling
  • Peak-time overflow support
  • Full 24/7 availability

Your Autocab platform becomes a continuous revenue operation rather than an office-hours tool.

Benefits of Outsourcing Your Autocab Dispatch

Taxi firms using our Autocab support typically achieve:

  • Zero missed calls
  • Higher booking conversion
  • Faster confirmation times
  • Improved customer satisfaction
  • Better online ratings
  • Increased driver productivity
  • Reduced staffing pressure
  • Predictable monthly costs

This is not simply dispatch assistance.
It is revenue protection and service improvement combined.

A Competitive Advantage Over Other Autocab Users

Many taxi firms own Autocab but operate it with overstretched in-house teams. By introducing professional dispatch support, you gain:

  • Faster response times
  • Consistent customer service
  • Higher booking capture
  • Stronger brand reputation

Same Autocab system.
Stronger execution.
Better business results.

Why Taxi Guys Limited?

We focus exclusively on taxi dispatch operations.
We understand Autocab workflows, booking logic, driver coordination and UK passenger expectations.

Our service includes:

  • Autocab-trained dispatch professionals
  • Custom call scripts and procedures
  • Secure system access
  • UK time-zone coverage
  • Performance monitoring
  • Scalable support as you grow

We do not replace your business identity.
We reinforce your operational strength.

Maximise the Value of Your Autocab Investment

Autocab gives taxi firms excellent technological capability. But consistent profitability depends on how effectively the system is operated every hour of every day.

Autocab dispatch outsourcing transforms:

  • Missed calls into confirmed bookings
  • Idle drivers into productive fleets
  • Limited coverage into continuous availability
  • Software investment into sustainable growth

For UK taxi firms using Autocab, professional dispatch support is the difference between owning good software and running a high-performance operation.

Same Autocab system. Stronger dispatch. Greater revenue.

FAQ’s

Can you operate inside my existing Autocab system?

Yes. Our operators log directly into your Autocab platform and manage bookings in real time.

Will customers know calls are outsourced?

No. Calls are answered in your company name following your scripts and tone of voice.

Do you offer 24/7 Autocab dispatch support?

Yes. We provide night, weekend and full 24/7 Autocab dispatch coverage.

Can I start with overflow or night support only?

Yes. Many Autocab firms begin with peak-time or out-of-hours cover before moving to full dispatch outsourcing.

Do I keep full control of my dispatch system?

Yes. All bookings remain inside your Autocab system with full access and reporting.