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Cab9 Dispatch Support for UK Taxi Firms

Professional Cab9 Call Handling and Dispatch Operations

Cab9 Provides the Platform — Professional Operation Delivers the Performance

Cab9 is widely recognised among UK taxi operators for providing a stable, practical and efficient dispatch system. It enables firms to manage bookings, allocate drivers and communicate with customers through a centralised platform designed for real-world taxi operations.

However, many Cab9 users experience a familiar challenge.

Even a reliable dispatch system cannot prevent lost bookings if phones go unanswered or dispatch staff become overwhelmed.

Cab9 performs efficiently once booking data enters the system. The real operational challenge is ensuring every customer enquiry reaches that system promptly, accurately and consistently — particularly during peak periods, nights and weekends.

This is where Cab9 dispatch support becomes a powerful commercial advantage.

Taxi Guys Limited provides professional Cab9 call handling and dispatch support for UK taxi firms. We operate directly within your Cab9 environment, answering calls in your company name, entering bookings in real time and coordinating drivers as a seamless extension of your in-house team.

Why Cab9 Users Still Miss Booking Opportunities

Dispatch Software Does Not Answer Calls

Cab9 streamlines booking workflows once data is entered. But it does not:

  • Answer inbound customer calls
  • Handle booking enquiries
  • Reassure first-time passengers
  • Manage complex journey requests
  • Absorb sudden surges in call volume

Yet many valuable bookings still arrive by phone, especially from:

  • Corporate accounts
  • Hotels and hospitality venues
  • Elderly passengers
  • Care and medical transport providers
  • Airport and station travellers

If these calls are delayed or missed, the booking never reaches your Cab9 system.

The Revenue Impact of Missed Calls

Even well-run Cab9 firms encounter missed calls during:

  • Weekend evening peaks
  • Early-morning airport bookings
  • Night hours
  • Staff sickness or holiday gaps
  • Weather disruption events

A realistic scenario:

  • 10 missed calls per day
  • Average fare £28
  • £280 lost daily
  • £8,400 lost monthly
  • Over £100,000 lost annually

Your Cab9 system can handle these bookings with ease.
The missing element is consistent professional call handling.

What Cab9 Dispatch Support Means

Outsourcing Cab9 dispatch does not change your system or business identity. It ensures your Cab9 platform is operated professionally and consistently.

With Taxi Guys Limited, we:

  • Answer calls in your company name
  • Follow your booking procedures and tone
  • Enter bookings directly into Cab9
  • Allocate drivers through your existing workflow
  • Monitor live journeys
  • Handle booking changes and cancellations
  • Provide customer updates when required

To customers, your taxi firm feels highly responsive and organised.
To you, dispatch becomes stable, scalable and cost-effective.

Seamless Integration With Your Cab9 System

No new software.
No migration.
No downtime.

Our dispatch professionals log securely into:

  • Cab9 dispatcher consoles
  • Booking management screens
  • Driver allocation tools
  • Live tracking dashboards

This provides:

  • Real-time booking entry
  • Immediate driver assignment
  • Automated customer notifications
  • Full operational visibility

Your data remains in your Cab9 system.
Your control remains unchanged.

How Our Cab9 Dispatch Support Works

Call Handling

  • Calls answered promptly
  • Your company name used
  • Polite and professional communication
  • Clear confirmation of journey details

Booking Entry

  • Accurate pickup and destination capture
  • Pre-booked scheduling
  • Special instructions recorded
  • Immediate customer confirmation

Driver Allocation

  • Intelligent driver selection inside Cab9
  • Real-time communication with drivers
  • Monitoring of active journeys

Customer Support

  • Handling amendments and cancellations
  • Providing updates during delays
  • Responding to customer enquiries

All activity takes place directly within your Cab9 environment.

24/7 Coverage for Cab9 Taxi Firms

Many Cab9 users still restrict out-of-hours call handling. This leaves high-value booking windows exposed.

Our service provides:

  • Night dispatch cover
  • Weekend call handling
  • Peak-time overflow protection
  • Full 24/7 availability

Your Cab9 platform becomes a continuous revenue operation rather than an office-hours tool.

Benefits of Outsourcing Your Cab9 Dispatch

Taxi firms using our Cab9 support typically achieve:

  • Zero missed calls
  • Higher booking conversion
  • Faster booking confirmation
  • Improved customer satisfaction
  • Better online reviews
  • Increased driver productivity
  • Reduced staffing stress
  • Predictable monthly costs

This is not simply dispatch assistance.
It is revenue protection and brand strengthening.

Competitive Advantage Over Other Cab9 Users

Many taxi firms operate Cab9 with limited internal dispatch capacity. By introducing professional dispatch support, you gain:

  • Faster response times
  • Consistent customer communication
  • Higher booking capture
  • Stronger reputation in your local market

Same Cab9 system.
Stronger operation.
Greater business results.

Why Taxi Guys Limited?

We specialise solely in taxi dispatch operations.
We understand Cab9 workflows, driver coordination, booking behaviour and UK passenger expectations.

Our Cab9 dispatch service includes:

  • Cab9-trained dispatch professionals
  • Custom call scripts and procedures
  • Secure system access
  • UK time-zone coverage
  • Performance monitoring
  • Scalable support as your business grows

We do not replace your business.
We strengthen the way it operates.

Transform Cab9 Into a High-Performance Dispatch Operation

Cab9 provides taxi firms with dependable dispatch technology. But sustained profitability depends on consistent, professional operation every hour of every day.

Cab9 dispatch outsourcing transforms:

  • Missed calls into confirmed bookings
  • Idle drivers into productive fleets
  • Limited coverage into round-the-clock availability
  • Software investment into reliable revenue growth

For UK taxi firms using Cab9, professional dispatch support is the difference between owning a capable system and running a high-performance operation.

Same Cab9 system. Stronger dispatch. Higher profit.

FAQ’s

Can you operate inside my existing Cab9 system?

Yes. Our operators log directly into your Cab9 platform and manage bookings in real time.

Will customers know calls are outsourced?

No. Calls are answered in your company name, following your scripts and tone of voice.

Do you provide 24/7 Cab9 dispatch coverage?

Yes. We offer night, weekend and full 24/7 Cab9 dispatch support.

Can I start with overflow or night support first?

Yes. Many Cab9 firms begin with peak-time or out-of-hours coverage before expanding to full dispatch outsourcing.

Do I keep full control of my Cab9 system?

Yes. All bookings remain inside your Cab9 system with full visibility and reporting access.